+ What versions of Windows does YouSendIt Express support?

YouSendIt Express for Windows supports Windows XP SP2 and Windows Vista (32-bit). YouSendit Express does not suppport Windows ME, Windows 98, or Windows 2000.

+ Do I need to have an account with YouSendIt to use the service?

Yes, at a minimum you need to be a registered YouSendIt user to use the YouSendIt Lite FREE service from YouSendIt Express. If you need more features or if you want to send larger files, you can subscribe to a different account type that best fit your needs.

+ What are the size limits of the files that I can send with the YouSendIt Express?

The size limits for uploading to YouSendIt depend on your account type registered with YouSendIt. Our free Lite account has a 100 MB size limit while our paid accounts allow for larger file sizes. Please visit the compare accounts page for different account type information.

+ Does Yousendit Express send the attachment to my ISP or company's e-mail server? If not, what protocol does it use and is it secured?

The Express uses the internet standard secured HTTPS protocol to communicate with YouSendIt's server. Click here to read our security overview.

+ How do I know that there is an update for the application?

If there is an update available through YouSendIt, the application will pop up a dialog box informing you about the updates and will guide you through the upgrade process.

+ What happens to the files that are uploading when the machine is instructed to go Standby or Restart?

The file upload will be aborted. You will need to resend the files.

+ Does Express work with Window Explorer "Send To" shortcut?

Yes.

+ How do I uninstall the YouSendIt Express?

Close the YouSendIt Express if it’s running. Open the Control Panel by clicking on Start then the Control Panel menu item. Select Add or Remove Programs. Go towards the bottom of the list and select YouSendIt Express. Click on Remove button and follow the instructions to remove the application.

+ Why can’t I send more than one file at a time?

If you have YouSendIt Lite account, you can only send one file at a time. Please visit the compare accounts page for information on different account types.

+ Can I send a file using YouSendIt through command line?

Yes. In order to run YouSendIt.exe from the command line, try the following:

YouSendIt.exe -b -e -r [recipients] -f [file1.txt] –f [file2.txt]

The recipients need to be separated by semicolons and for each file you need a –f (the current release has the five file limit, our next version will support unlimited files). Switch -b minimizes the application to the Windows toolbar while uploading the files. Switch -e is to close the application after the file upload is complete. So, for example, to send our log file: "C:\Program Files\YouSendIt\YouSendIt.exe" -b -e -r john.smith@yousendit.com -f c:\yousendit.log

+ I chose the option to zip up the files but my files get listed separately in Express.

The files are compressed only when you click on the 'Send It' button.

+ I have selected the option 'Always ask before zipping the files'. I selected one file to send but it did not ask.

The files are compressed only when you select multiple files. A single file is not compressed.

+ I sent a folder but my recipient received a compressed file instead.

Each folder is compressed in a file and then sent. The name of the compressed file is the same as the folder name.

+ When I try to add a folder, I get an error message.

Please check your account type by going to the Account tab in Express. Lite users are not allowed to send the folders.

+ I would like to send more than one file at a time. Can I do this with YouSendIt?

Yes, the YouSendIt service allows you to send up to five files at a time if you have a Pro or Business Plus account. If you have one of these accounts, you must login and select "Add another file" to send up to five files at the same time.

Lite account users are restricted to sending one file at a time. However, you can use an archiving program to combine files into one volume before sending, as long as the total size is less than 100MB. Examples of archiving programs include WinZip and WinRar for Windows computers, and Stuffit for Macs. Please note that YouSendIt is not affiliated in any way with the publishers of the above software packages.

You can send an unlimited number of files using YouSendIt Express, our standalone desktop application. This is available for free download, and also provides faster upload speeds and resumable uploads.